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1 – 7 working days delivery time
Global free shipping above €300
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FAQ

First time use

1. What comes in the box?

With each 30seven® heated clothing piece,  you receive, 2 batteries and the necessary heating element.

2. Should I fully charge the battery for it to function?

Use the charger included to charge the battery. The battery does not need to be fully-charged to function. Fully charging the battery regularly can prolong the battery life.

 

Maintenance

3. How do I wash the clothing?

Firstly, always remove the batteries. The products and the heating elements can be washed, but not the batteries. The products and heating elements can be washed at 30°C/40°C depending on the product. Exceptions: Leather gloves and leather gloves reinforced waterproof cannot be washed in a washing machine. These products can only be cleaned with a cloth. Use the provided washing bag for the products with a removable Novaheat® system. This way the wires will not get tangled up in the washing machine.

Attention: Batteries cannot be washed.

4. How do I remove the heating system?

Base layers and jackets have a removable heating system so it can be washed in the washing bag provided. Socks have a removable heating element as well. This can easily be re-installed by following the “How to use instructions” supplied with the product (also available online).

5. Can I use washing detergent or bleach on my products?

Yes, washing detergent can be used for the base layers, jackets and socks. Washing detergent can damage the natural leather of the gloves and is not advised. The heating elements and gloves can only be washed with water. The use of bleach on any product is not advised as this may cause damage or stain the product.

 

Batteries

6. How long does it take to charge the batteries?

The charging period is 2 to 4 hours, depending on the type of battery.

7. How many times can I charge my battery?

The battery lifespan is good for more than a 1000 full charges. The battery capacity may decline over time but still holds up to 1000 charges. Your batteries are covered under a 6 months warranty if these have been properly used and stored.

8. Can I use another charger to charge my battery?

We only recommend using the supplied charger to charge and re-charge the batteries. Using another charger may affect the battery life and can endanger your safety. Using products with chargers other than those supplied may invalidate the warranty. Battery damage as a result of the use of a different charger can be detected if returned under warranty.

9. How long does a charged battery last?

The usable battery life depends on the heating level.

  • Battery for gloves: 2-3 hours at the highest heating level and up to 6 hours at the lowest heating level

  • Battery base layer and jacket: 3-4 hours at the highest heating level and up to 7 hours at the lowest heating level

  • Battery for socks: 4-5 hours at the highest heating level and up to 9 hours at the lowest heating level

 

The precise battery life always depends on the individual and factors such as outdoor temperature, moisture content and the possible aging of the battery can play a part.

10. Can I charge my battery on US current 110 Volt?

Yes, you can. If you let us know, we can add these for free to your order. 

11. Where do I place the battery in my gloves or jacket?

For the heated gloves there is a small zipper pocket at the cuff of each heated glove. When opened you will find a wire inside each glove that is used to connect the battery.

For the jackets and base layers you will find a pocket on left and right where the batteries fit. These products include two batteries in total, one for the lower and one for the higher heating zone.

For the socks, the battery needs to be fastened around your leg with the strap (included).

12. Can I use the batteries from my gloves in my jacket or base layer?

Yes you can. The autonomy of the glove battery is less long. You also won’t be able to shift through the different heating levels.

13. Should I disconnect the battery during a break?

As long as the battery is connected to the heating element, it continues to consume a small amount of power even when it is not in-use. Therefore we always recommend disconnecting the heating element if you no longer using it (e.g. during lunch, a break). This will save energy and increase battery life.

14. When should I charge the battery?

It is recommended to (re)charge the battery only shortly before actual use (e.g. overnight), as a battery still loses capacity even if it is not actively enabled. This loss of capacity over time is takes place in all lithium-ion batteries and unfortunately cannot be avoided.

15. Should I remove the battery immediately once fully-charged?

A lithium-ion battery cannot be overcharged, so it can easily withstand an overnight stay in the socket, although it only needs 4 hours for full charge.

16. How do I store my battery?

Store your battery in a dry place at room temperature. Before you put the battery aside for long-term storage (e.g. after winter, a ski trip, the MTB season), it is important to fully or partially charge it. This recommendation is based on the described chemical process which does discharge your battery. Doing this will give the battery a guaranteed longer lifespan.

Advice: Charge the batteries at least every 3 months to prolong the battery life. 

 

Safety

17. Can the heating system overheat?

No this normally will not happen when used correctly. We have the safest technology on the market. Our products should never overheat or cause injury. Novaheat® technology is 100% safe. If a battery overheats or malfunctions, stop using it immediately and contact us. Lithium batteries should not be tampered with or misused.

18. What if I fall into water?

There is no product on the market as safe as ours: 

  • From the battery to the glove there are safeties build in to our products to protect you.
  • By using 7V low voltage batteries we support the safety for our customers even more.
  • The Novaheat® technology is also water-resistant and can be machine washed and dried.  The exception to this is the batteries.

 

If your heated clothing has been damaged due to an accident, we advise you not to use these anymore.

19.  Are the products safe against impact?

Our clothing is developed to protect you from cold. The technology is developed from durable materials for an active lifestyle.  Products produced by 30seven® are not designed to protect you from direct impact.

 

Clothing

20. How should I wear the base layer?

For optimal use, wear the base layer on top your thermal layer that is in direct contact with your skin and below any jacket, fleece, or outer layer.

The material composition & breathable structure of the base layer is carefully selected and chosen to function for optimal moisture regulation within a 3-layered dress code.

21. Can I use the heating element for the base layer in my jacket?

Yes you can. The Novaheat® system is removable and interchangeable between the jacket and the base layer.

22. How do I adjust the heated soles to fit in my shoes?

You can cut the heated soles on the lines that are printed on them. This way, you are sure you will not damage the heating element in the soles.

23. Which gloves are waterproof?

All gloves are waterproof except the “gloves double cuff” and the “gloves leather”. These are water-resistant.

24. What should I do if the glove gets cuts?

Please be aware that our gloves and other products are not cut resistant. We use strong long lasting materials that are needed specifically for the sport or activity they are meant to be used in. The 30seven® Novaheat® technology has many safety features built-in. They can protect you from electric shocks, water damage, overheating, impacts, and more. However when a product is damaged due to an accident we do not recommend using the product any more. There is 2 year warranty period that is valid on all 30seven® products that are properly used and stored.

25. How warm does my clothing get? 

Jacket and base layer: 

  • At the highest heating level temperature can rise up to 63°C / 145.4°F

We recommend this level only for a very short period to warm-up your body at the beginning (or when at its coldest). In this mode, the battery life will of course be the shortest.

  • At the lowest heating level temperature can rise up to 40°C / 104°F

At this level the body receives a sustainable and comfortable temperature sufficient for longer use. In this mode, battery life is  extended with heating up to 7 hours.

 Gloves and insoles:

  • At the highest heating level temperature can rise up to 62°C / 143.6°F

We recommend this level only for a very short period to warm-up your body at the beginning (or when at its coldest). In this mode, the battery life will of course be the shortest.

  • At the lowest heating level temperature can rise up to 41°C / 105.8°F

At this level the body receives a sustainable and comfortable temperature sufficient for longer use. In this mode, battery life is strongly extended with heating up to 6 hours.

Socks:

  • At the highest heating level temperature can rise up to 62°C / 143.6°F

We recommend this level only for a very short period to warm up your body at the beginning (or when at its coldest). In this mode, the battery life will of course be the shortest.

  • At the lowest heating level temperature can rise up to 41°C / 105.8°F

At this level the body receives a sustainable and comfortable temperature sufficient for longer use. In this mode, battery life is strongly extended with heating up to 9 hours.

 

About 30seven®

26. Where are the products made?

All products are made in Belgium.

27. How can you contact us?

Please contact us through the contact form on the contact page

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  • Best prices
  • 1 – 7 working days delivery time
  • Global free shipping above €300
  • Guaranteed customer service